CHAPTER 6 : VALUING ORGANIZATIONAL INFORMATION

Ø  Information is everywhere in an organization

Ø  Employees must be able to obtain and analyze the many different levels, formats and granularity of organizational information to make decisions

Ø  Successfully collecting, compiling, sorting and analyzing information can provide tremendous insight into how an organization is performing

Ø   Levels, formats and granularity of organizational information:

THE VALUE OF TRANSNATIONAL AND ANALYTICALLY INFORMATION

THE VALUE OF TIMELY INFORMATION

Ø  Timeliness is an aspect of information that depends on the situation

Ø  Real-time information – immediate, up-to-date information

Ø  Real-time system – provides real-time information in response to query requests

THE VALUE OF QUALITY INFORMATION

Ø  Business decisions are only as good as the quality of the information used to make the decisions

Ø  You never want to find yourself using technology to help you make a bad decision faster

·         Characteristics of high-quality information include;

·Low quality information example;

CHAPTER 5 : ORGANIZATION STRUCTURES THAT 

SUPPORT STRATEGIC INITIATIVES 

•  Information Technology (IT) is a relatively new functional area, having only been around formally for around 40 years.

•   Recent  IT-related strategic positions :

-          Chief Information Officer (CIO)

-          Chief Technology Officer (CTO)

-          Chief Security Officer (CSO)

-          Chief Privacy Officer (CPO)

-          Chief Knowledge Office (CKO)

IT roles and Responsibolities :-
 CTO - responsible for ensuring the throughput, speed, accuracy, availability and reliability of IT.
 CSO - responsible for ensuring the security of IT systems.
 CPO - responsible for ensuring the ethical and legal use for information.
 CKO - reponsible for collecting, maintaining and distributing the organization's knowledge. 

ORGANIZATIONAL FUNDAMENTALS ETHICS AND SECURITY :

 Ethics and scurity are two fundamental building blocks that organizations must base their businesses on to be successful.

ETHICS is the principles and standards that guide our behaviour toward other people.

PRIVACY is a major ethical issue. The right to be left alone when you want to be, to have control over your own personel possessions and not to be observed without your consent.

·         Issues affected by technology advances :

-          Intellectual property (Intagible creative work that is embodied in physical form)

-          Copyright  (The legal protection afforded an expression of an idea such a song, video games).

-          Fair use doctrine (In certain situations, it is legal to use copyrighted material.)

-          Pirated software (The unauthorized use, duplication, distribution or sales of copyrighted software.)

-          Counterfelt software (Software that is manufactured to look like the real thing and sold as such.)

SECURITY

·        Information security is the protection of information from accidental or intentional misuse by persons inside or outside an organization. 

CHAPTER 4

                CHAPTER 4 : MEASURING THE SUCCESS OF STRATEGIC                                                                                   INITIATIVES..

      

 Measuring information technology success 

- Key performance indicator (KPI) measure that are tied to business drivers.

- Metrics are detailed measure that feed KPI.

Efficiency and effectiveness 

Efficiency : Measure the performance of the IT systems. ( Doing things right) 

Effectiveness : Measure the impact. ( Doing the right things) 

Benchmarking - Baselining metrics 

- a process measuring, comparing, identifying to improve systems performance.

Efficiency IT metrics 

- Throughput

- Transaction speed

- Systems availability 

- Information accuracy 

- Web traffic 

- Response time

Effectiveness IT metrics 

- Usability

- Customer satisfaction 

- Conversion rates

- Financial

The interrelationships of efficiency and effectiveness IT metrics 

- security : an issue for any organization offering product and service over the internet.

- Implement internet security.

- Secure internet connections and sockets layer.

Metrics For Strategies Initiatives 

1. Web site metrics 

2. SCM metrics 

3. CRM metrics 

4. BPR metrics 

5. ERP metrics 

Web Site Metrics :

- Abandoned registrations 

- Abandoned shopping cards 

- Click through 

- Conversion per thousand 

- Page exposed 

- Total hits 

- Unique visitors 

Supply Chain Management Metrics 

- Back order

- Customer order actual cycle time 

- Customer order promised cycle time

- Inventory replenishment cycle time 

- Inventory turns ( inventory turnover) 

Customer Relationship Management Metrics 

BPR and ERP metrics 

- The balanced scorecard enables organizations to measure and manage strategies initiatives

luahan hatiiii

Hari ni siap sudahh chpter 3 setelah brhari2 buat bnda nii...kata peribahasa lahh buat sikit2 nanti siap lahh ...........hmm....guys sape yang baca blog nii jom doakan ayah kpd kawan sis yang msuk hospital.doakan dia cepat sembuh dan kawan sis dapat balik belajar seperti sediakala.....sape yang x sedih kan bila family kita sakit ..kalau boleh stiap saat nak duduk sebelah family kita jee..semoga kawan sis tabah dan sabar laa hadapi dugaan nii ...sis pun dahh lama xjumpa family sis mampu tanya khabar guna fon jee.dalam hati ni rasa nak nangis bila teringatkan family...semoga nanti ada hikmah disebalik semua nii..sis harap family sis sihat selalu....juz wait me ,, i will come back to you ..<3.sayangfamilyy.<3

CHAPTER 3

Hello guys lama tak merenangi dunia blog nii...........ni kta start balik laaa lama sangat dah tak buka....ni kta tengok tutorial chpter 3 pulak eaaa...........nanti jangan lupa baca tau....

                                                     CHAPTER 3 :

                         STRATEGIC INITIATIVE FOR IMPLEMENTING

                         COMPETITIVE ADVANTATAGES

SUPPLY CHAIN MANAGEMENT

FOUR BASIC COMPONENT of SUPPLY CHAIN :

• Supply Chain Strategy- strategy for managing all resources to meet customer
• Supply Chain Partner-   partners throughout the supple chain that deliver finished products,raw                                            raw material and service
• Supply Chain Operation -schedule for production activities.
• Supply Chain Logistic- product delivery process.

EFFECTIVE AND EFFICIENT SCM SYSTEMS EFFECT ON PORTER'S FIVE FORCES

CUSTOMER RELATIONSHIP MANAGEMENT

(CRM)

• CRM is not just technology, but a strategy, process and business goal that an organization must embrace on an enterprisewide level

BUSINESS PROCESS REENGINEERING

                                          (BPR)

THERE IS 7 PRINCIPLES OF BUSINESS PROCESS REENGINEERING (BPR)

• A company can improve the way it travels the road by moving from foot to horse and then horse to car.
• BPR looks at taking a different path, such as an airplane which ignore the road completely.

PROGRESSIVE INSURANCE MOBILE CLAIMS PROCESS

ENTERPRISE RESOURCES PLANNING

(ERP)

• ERP is integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations.
• keyword in ERP is "enterprise".

finish chapter 3..........